Reconditioning & Repair Services

Warranty & Standard Repair Service

When you buy a new Inlight Therapy device, it’s guaranteed against defects for two years from the purchase date.

Warranty Repair Service (within 90-day Warranty Period) 
If your Inlight Therapy device needs repair and was purchased within 90 days, you’ll receive a brand-new replacement component with a prepaid return label. After receiving the replacement, place the defective component in the same package, include a copy of your repair form, and ship it back using the prepaid label.

Warranty Repair Service (within 2-Year Warranty Period)
If your device component requires repair within the two-year warranty, you only need to pay for shipping to Inlight Therapy. Package the defective component, include a copy of your repair form, and ship it to us.

Standard Repair Service (outside 2-Year Warranty Period)
If your device component needs repair after the 2-year warranty period, there’s a $99 repair fee plus $25 return shipping in the contiguous U.S. ($45 to Canada). Package the defective component, include a copy of your repair form, and ship it. You’ll receive online payment instructions via email once the repair is complete.

After you have submitted your Service Request form, we’ll proceed with services, and only contact you via email if any other information is required. There is no need to worry about phone calls; we will not call. We handle everything through email. If you have questions on warranty or other information, please refer to the options below.

PRODUCT WARRANTY
MORE INFORMATION • PRICES & ORDERING
Service Selection • Click the Red Repair or Reconditioning Service Bar below
  1. Troubleshooting
    Watch the Video and FAQs to identify which part(s) need repair, and make note of your findings.
  2. Complete Form
    Be sure to carefully answer all questions before submitting your request. Include your troubleshooting notes. Once submitted, a copy with mailing instructions is immediately emailed to you. If you don’t see it, please check your spam folder. If not in your spam folder please submit a new form, making sure all questions are answered.
    Note: If the repair submission is successful, you’ll get an emailed copy.
    Send the identified component(s) along with a copy of your printed repair form via UPS or USPS.
  3. Payment (for Standard Repair Services)
    After service completion, you’ll receive an invoice via email. Follow the instructions for online payment. After payment is received, your repaired product will be returned to the mailing address you provided.
  1. Request Reconditioning
    Fill out the Service Request Form if you want to recondition worn-out neoprene pads. If your Pads are not operating correctly, please click the “Repair Service Is Needed” bar above, and follow repair instructions.
  2. Complete Form
    Be sure to carefully answer all questions before submitting your request. Once submitted, a copy with mailing instructions is immediately emailed to you. If you don’t see it, please check your spam folder. If not in your spam folder please submit a new form, making sure all questions are answered. Note: If the form submission is successful, you’ll get an emailed copy.
    Send in the pad(s) along with a copy of your printed form via UPS or USPS.
  3. Payment
    After reconditioning service completion, you’ll receive an invoice via email. Follow the instructions for online payment. Once payment is received, your reconditioned pad(s) will be returned to your provided mailing address.
Troubleshooting Videos • For Repair Services

Select Your System

Troubleshooting FAQ’s • For Repair Services
  • Ensure the Power Cord is fully secured into the Power Supply Block.
  • If the indicator light in the Power Supply Block does not light up when plugged into a wall outlet, try another wall outlet.
  • After plugging into another wall outlet that is confirmed to be operational (providing power), and the Power Supply’s indicator light still does not light up the Power Supply needs to be replaced.
  • If the indicator light turns on, the Power Supply is good.

Please Note
Your Power Supply’s indicator light may display either BLUE or GREEN depending on the model that came with your system.

  • If the indicator light in the Power Supply Block ever flashes when a pad is plugged into the controller, the connected pad causing the indicator light to flash needs to be repaired or replaced.
  • Individually test each pad in your set, one at a time, to identify which specific pad is causing the Power Supply Indicator Light to flash.

Please Note
Your Power Supply’s indicator light may display either BLUE or GREEN depending on the model that came with your system.

  • If a few pad LEDs are not lighting up (i.e. 1-7 LEDs), while the rest of the LEDs in the connected pad are powered-up, the connected pad needs to be replaced.

Viewing Pad in Horizontal Orientation

  • If approximately 1/3 of the LEDs in a row running horizontally across the connected pad are not lit, while the remaining 2/3 of LED rows are lit, The Controller may need to be repaired or replaced.
  • Be sure to note this detail in your Service Request Form message to Repair Service Specialist.

During a Session

  • If the connected pad LEDs are not lighting up, or the pad LEDs are turning ON/OFF sporadically while the controller continues to count down during the session, the connected pad needs to be replaced.

Service Request Form

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