Reconditioning & Repair Information
Warranty Repair Service vs. Standard Repair Service
A 2-Year Warranty is currently included with all Inlight Therapy products purchased from September 1, 2019, to date. All Inlight Therapy products purchased prior to September 1, 2019, have a 1-Year Warranty.
Warranty Repair Service • Within 90 DAYS of Purchase
If the Inlight Therapy product in need of repair was purchased within 90 DAYS of receipt, Inlight will send a brand new component replacement along with a return-shipping label to be used for the immediate return of the matching component that isn’t working properly.
Warranty Repair Service • Within Warranty Period
If the Inlight Therapy product in need of repair was purchased within the qualifying warranty period, the owner is only responsible for the cost of shipping to Inlight Therapy to have their product repaired. No shipping charges will be charged for returning the repaired product after the repair service is completed.
Standard Repair Service
If the Inlight Therapy product in need of repair was purchased outside of the qualifying warranty period, the standard repair service for a single Inlight Therapy LED Pad or Controller is $75.00 plus the cost of shipping charges incurred for returning the repaired product after service is completed.
If you have any questions about the warranty on a product you already own or if you have questions about our products including information, prices, and ordering product, please select from the following below.
Thank you,
Inlight Therapy Repair Service Team
Repair & Reconditioning Services • Click The Red Bar to Select Your Service Preference
The Repair Service Process
- Component Troubleshooting Process
Please review the Troubleshooting Video and FAQ below. The Troubleshooting Video and FAQ’s will help you to identify which component part(s) of your system need to be sent in for repair. Please make note of your findings in the Service Request Form. Be sure to answer all required questions before submitting your request. - Complete The Repair Service Request Form
Once you have submitted your request, you’ll receive an emailed copy for your records along with specific mailing instructions to send in the components you identified needing repair (be sure to check your junk/spam folders).
Please check your email. If you did not receive an emailed copy, it’s likely some information was missing from the form. Please resubmit your Service Request Form with all required information included. Successful submissions will send an email copy to you. - Payment for Standard Non-Warranty Repair Services
After diagnosis and assessment, you will receive an invoice for the repairs required. Instructions will be included for making payment. After payment is received, your repaired product will be completed and sent back to your mailing address provided.
The Pad Reconditioning Service Process
- Reconditioning The Pad Material (Black Neoprene)
If you are interested in having the neoprene material reconditioned on a worn-out pad or set of pads, please proceed to the Service Request Form below. If your System or your Pads are not operating correctly, please click the “Repair Service Is Needed” tab above. - Complete The Service Request Form
Once you have submitted your request, you’ll receive an emailed copy for your records along with specific mailing instructions to send in the pads you would like to have reconditioned (be sure to check your junk/spam folders).
Please check your email. If you did not receive an emailed copy, it’s likely some information was missing from the form. Please resubmit your Service Request Form with all required information included. Successful submissions will send an email copy to you. - Payment for Reconditioning Services
After diagnosis and assessment, you will receive an invoice for the reconditioning services. Instructions will be included for making payment. After payment is received, your reconditioned product will be completed and sent back to your mailing address provided.
Component Troubleshooting Video • For Repair Services
Select Your System
Component Troubleshooting FAQ’s • For Repair Services
- Ensure the Power Cord is fully secured into the Power Supply Block.
- If the indicator light in the Power Supply Block does not light up when plugged into a wall outlet, try another wall outlet.
- After plugging into another wall outlet that is confirmed to be operational (providing power), and the Power Supply’s indicator light still does not light up the Power Supply needs to be replaced.
- If the indicator light turns on, the Power Supply is good.
Please Note
Your Power Supply’s indicator light may display either BLUE or GREEN depending on the model that came with your system.
- If the indicator light in the Power Supply Block ever flashes when a pad is plugged into the controller, the connected pad causing the indicator light to flash needs to be repaired or replaced.
- Individually test each pad in your set, one at a time, to identify which specific pad is causing the Power Supply Indicator Light to flash.
Please Note
Your Power Supply’s indicator light may display either BLUE or GREEN depending on the model that came with your system.
- If a few pad LEDs are not lighting up (i.e. 1-7 LEDs), while the rest of the LEDs in the connected pad are powered-up, the connected pad needs to be replaced.
Viewing Pad in Horizontal Orientation
- If approximately 1/3 of the LEDs in a row running horizontally across the connected pad are not lit, while the remaining 2/3 of LED rows are lit, The Controller may need to be repaired or replaced.
- Be sure to note this detail in your Service Request Form message to Repair Service Specialist.
During a Session
- If the connected pad LEDs are not lighting up, or the pad LEDs are turning ON/OFF sporadically while the controller continues to count down during the session, the connected pad needs to be replaced.