Reconditioning & Repair Information
Warranty Repair Service vs. Standard Repair Service
When you purchase a new Inlight Therapy device, it’s covered under warranty against defects in materials and workmanship under ordinary consumer use for a period of two years from the date of original retail purchase.
90-Day Warranty Repair Service
Purchased within a 90-day period
If an Inlight Therapy device was purchased within 90 Days of retail receipt and is in need of repair, Inlight will send a brand-new component replacement along with a prepaid return-shipping label. The prepaid return shipping label is applied to the same packaging – now containing the defective component for immediate return shipping to Inlight.
Warranty Repair Service
Purchased within the 2-Year Warranty Period
Suppose the Inlight Therapy device needing repair was purchased within the qualifying two-year warranty period. In that case, the customer is only responsible for the cost of shipping to Inlight Therapy for servicing.
Standard Repair Service
Purchased outside of the 2-Year Warranty Period
If an Inlight Therapy device was purchased outside of the qualifying two-year warranty period and needs repair, standard repair service fees apply. Repairing or servicing a single Inlight Therapy LED Pad or Controller is $99.00, plus an additional cost of $25.00 for return shipping to any of the contiguous United States. The cost of return shipping to Canada is $45.00.
Return shipping to any other country outside of the contiguous United States or Canada (ie. Hawaii, Alaska, Puerto Rico) requires an approved quote before sending the product in to be serviced. Please complete a Return Shipping Quote by clicking the red button below.
If you’re looking for more information or have any questions about our products including product prices, ordering, warranty on a device you own, or other information, please select from the following buttons below.
Repair & Reconditioning Services • Click The Red Bar to Select Your Service Preference
The Repair Service Process
- Component Troubleshooting Process
Please review the Troubleshooting Video and FAQ below. The Troubleshooting Video and FAQs will help you to identify which component part(s) of your system need to be sent in for repair. Please make note of your findings in the Service Request Form. Be sure to answer all required questions before submitting your request. - Complete The Repair Service Request Form
Once you have submitted your information, a copy of your request will immediately be sent to the email address you provided, along with specific mailing instructions. Send-in the component(s) you have identified needing repair; using your choice of carrier: UPS or USPS.
Please check your email. If you did not receive an emailed copy, check your spam/junk folders. If it cannot be found, it’s possible some information was missing from the form. Please resubmit your Service Request Form with all required information included. Successful submissions will send an email copy to you. - Payment for Standard Non-Warranty Repair Services
After diagnosis and assessment, you will receive an emailed invoice for the repairs required. Instructions will be included in the email for making payment. After payment is received, your repaired product will be completed and returned to the mailing address you provided.
The Pad Reconditioning Service Process
- Reconditioning The Pad Material (Black Neoprene)
If you are interested in having the neoprene material reconditioned on a worn-out pad or set of pads, please proceed to the Service Request Form below. If your System or your Pads are not operating correctly, please click the “Repair Service Is Needed” tab above. - Complete The Service Request Form
Once you have submitted your information, a copy of your request will immediately be sent to the email address you provided, along with specific mailing instructions. Send-in the pad(s) you wish to have reconditioned; using your choice of carrier: UPS or USPS.
Please check your email. If you did not receive an emailed copy, check your spam/junk folders. If it cannot be found, it’s possible some information was missing from the form. Please resubmit your Service Request Form with all required information included. Successful submissions will send an email copy to you. - Payment for Reconditioning Services
After diagnosis and assessment, you will receive an emailed invoice for the reconditioning services. Instructions will be included in the email for making payment. After payment is received, your reconditioned product will be completed and sent back to your mailing address provided.
Component Troubleshooting Video • For Repair Services
Select Your System
Component Troubleshooting FAQ’s • For Repair Services
- Ensure the Power Cord is fully secured into the Power Supply Block.
- If the indicator light in the Power Supply Block does not light up when plugged into a wall outlet, try another wall outlet.
- After plugging into another wall outlet that is confirmed to be operational (providing power), and the Power Supply’s indicator light still does not light up the Power Supply needs to be replaced.
- If the indicator light turns on, the Power Supply is good.
Please Note
Your Power Supply’s indicator light may display either BLUE or GREEN depending on the model that came with your system.
- If the indicator light in the Power Supply Block ever flashes when a pad is plugged into the controller, the connected pad causing the indicator light to flash needs to be repaired or replaced.
- Individually test each pad in your set, one at a time, to identify which specific pad is causing the Power Supply Indicator Light to flash.
Please Note
Your Power Supply’s indicator light may display either BLUE or GREEN depending on the model that came with your system.
- If a few pad LEDs are not lighting up (i.e. 1-7 LEDs), while the rest of the LEDs in the connected pad are powered-up, the connected pad needs to be replaced.
Viewing Pad in Horizontal Orientation
- If approximately 1/3 of the LEDs in a row running horizontally across the connected pad are not lit, while the remaining 2/3 of LED rows are lit, The Controller may need to be repaired or replaced.
- Be sure to note this detail in your Service Request Form message to Repair Service Specialist.
During a Session
- If the connected pad LEDs are not lighting up, or the pad LEDs are turning ON/OFF sporadically while the controller continues to count down during the session, the connected pad needs to be replaced.